Customer Satisfaction

What is the significance of customer satisfaction to MTA?
High quality customer service is an integral part of our company’s philosophy. While quality in service and products can be defined in many ways, the final arbiter of quality is always the customer. Positive results make our customers happy, our projects top notch, our business successful, and our employees proud of what we do. To this end, we know we have to closely monitor our customers’ experiences. 

What are our measuring sticks?
We are continuously measuring the experiences of our customers and their perception of our performance. From this we learn what we’re doing right. More telling, however, is getting a sense of what isn’t working well so we can quickly respond to make corrections or improvements. We take every opportunity to ensure we’re “on track” to provide the best quality service and products possible.

How do we measure our performance?
At the completion of each project, all MTA customers are queried on specific areas of our   performance. They are asked to give us candid feedback rating us in defined categories regarding the products and services we recently provided them. MTA management reviews every returned survey, and posts it for all employees to review. Results are regularly discussed and addressed in team meetings. The surveys returned from our customers with 100% “exceeds expectations” ratings are read aloud at our monthly company-wide employee meetings to celebrate our performance. MTA employees take great pride in taking good care of our customers.